Refund policy

A. The cashback service (consumers)

The service is free

Sparebørsen is entirely free to use. There is no subscription and no fee to refund. You never pay us anything: we make money because the stores pay us when you shop with them.

Cashback that has been paid out

Money that has already been paid out to you is not reclaimed. Cashback is, however, conditional on the purchase standing: if the store cancels your order, or you return the item before the payout, the amount is removed from your balance, because it was never earned. If the return is registered only after the money has been paid out, the amount is instead set off against your future cashback, and we never send an invoice afterwards.

How the payout works

Approved cashback can be paid out once the balance is at least 100 kr. You receive a payment link from Revolut that you open and fill in yourself, so we do not collect your account number. The link is sent to the email address linked to your account. If a payout is left unclaimed, write to us and we will send a new link.

If cashback is missing or wrong

If cashback for a purchase is missing, or the amount does not match, report the case to us via the contact form with the store, the date and the order number. We investigate the case with the affiliate network and the store. A reply about an order can take as long as 90 days.

B. Right of withdrawal and complaints (purchases at the stores)

14-day right of withdrawal under the Danish Consumer Contracts Act

You make the purchase at the store, not with us. Under the Danish Consumer Contracts Act you normally have a 14-day right of withdrawal on distance sales, counted from the day you received the item. The right of withdrawal is exercised with the store, following their procedure, and certain goods and services are exempt under the act. If you withdraw from the purchase or return the item, the cashback the purchase gave lapses, as it was never earned.

Complaints and returns

Faults in the item, late delivery and returns are handled directly with the store. Sparebørsen is an intermediary and is not your counterparty in the purchase, so we cannot refund an item. If the store refunds the purchase, the cashback lapses as well.

If we do not reach agreement

If you are unhappy with how we handled your case, write to us first. If we do not reach agreement, you can get help from Forbruger Europa (ECC Denmark, forbrugereuropa.dk), which advises on cross-border trade within the EU/EEA, since we are established in Norway. General consumer guidance is available at forbrug.dk, which is run by the Danish Competition and Consumer Authority.

C. Sparebørsen for businesses

The merchant subscription, where stores pay a monthly fee and a commission, is not yet offered in Denmark, so there is no subscription to refund. If you are a store and want to work with us, that goes through the affiliate networks, see for partners.

Contact us

Questions about payouts or repayment? Write to us at hej@spareborsen.dk or via the contact form. We reply within two working days.

Responsible company: Mosel AS (Norwegian org. no. 937 308 809) · Bergen, Norway
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